Suggestions / Compliments / Complaints
We welcome your comments on the quality of treatment and care you feel you have received at the Countess. All comments and suggestions are extremely helpful and we find them very useful when considering any changes to our services.
If you have concerns about your care or the services we provide, it is best if you can talk to the nurse looking after you, the doctor involved in your care at the time, or the ward manager. Matron is also available should you wish to speak to her. Very often worries and problems can be sorted out straight away and our staff will do their best to resolve your concerns at an early stage.
Alternatively, you may wish to contact PALS - our Patient Advice and Liaison Service. You can phone the PALS manager, on 01244 366066 or email firstname.lastname@example.org PALS Comment Cards are also available at the entrance to each ward and in every hospital department for patients to fill in with their suggestions and feedback.
However, if you wish to make a formal complaint then you should put your concerns in writing to the Chief Executive of the Trust who will ensure they are investigated thoroughly. The address is:
Acting Chief Executive
Countess of Chester Hospital NHS Foundation Trust