Contact Us

General enquiries

If you have a general query and need to speak to someone from a specific department please call the hospital switchboard on 01244 365000.

You may also find what you are looking for in our A-Z of services here.


  • If you have any queries regarding a hospital appointment, please call the Appointments Hotline on 01244 366663.
  • We record calls received into the Trust and calls made to patients, for training and monitoring purposes.

The Patient Advice and Liaison Service (PALS) - Compliments and Concerns

  • If you need advice or have a concern about any aspect of your care in our hospital then please contact PALS on 01244 366066 or freephone 0800 195 1241 (option 2).
  • You can also email on 
  • Or call into the PALS office in the main entrance of the Countess Monday - Friday 9am-5pm 

Requesting Information

  • Personal information - for details on how to request personal information click here
  • Freedom of Information - for information of freedom requests, email


Media enquiries

  • If you are a member of the media/press and have an enquiry for the Communications Team you can find the contact details on our media information page.

Cheshire Police and Operation Hummingbird

  • For information relating to Operation Hummingbird please visit the Cheshire Police website here.