Nine-year-old Charlie Perry‑Hargreaves, from Ewloe has spent much of his childhood on the Countess of Chester Hospital’s children’s ward due to his asthma and wanted to make sure other young patients like him were never bored, and to feel more at home during their stays.

Kind-hearted Charlie decided he wanted to raise money to buy a wider range of toys, games and craft activities for the ward, and set himself a mammoth fundraising challenge to do so.

A keen walker, Charlie took on the challenge of walking 20 miles along the North Wales coastal path in October 2024, starting in Prestatyn and completing the route with the support of his mum, Vicky, all in aid of The Countess Charity (the hospital’s official charity, which uses charitable donations for additional spends just like this).

Charlie originally set a target of £500 — but thanks to generous community support, he raised over £2,000, which has now been used to buy extra toys, games and crafts for the children’s ward, including a special easel so patients can paint in bed, Lego and a wider selection of games and consoles.

“I’ve been in hospital quite a lot and sometimes it can get a bit boring,” said Charlie. “I wanted to help buy more things for the children who have to stay in even longer than me.”

Earlier this month, Charlie visited the new Women and Children's Building to see the new toys, games and craft supplies his fundraising helped to purchase for the ward and was also given a special tour of the new building.

He said: “I love the new building. It felt amazing to see all the toys and crafts they bought. I’m really happy that other children will get to use them and have more things to do while they’re here.”

Charlie’s mum, Vicky said the Countess of Chester Hospital holds a special place in their lives:

“Charlie has been in the children’s ward several times for his asthma and the days were long. He realised that some children have to stay even longer, so he wanted to make their time a little easier," she explained.

"The hospital and staff have been a big part of Charlie’s life since birth, and it means so much to us to be able to give something back. A thank you never seems enough.

She added: “The new building is fantastic and already somewhere patients and families can really feel at ease. Seeing the toys and crafts Charlie’s fundraising has helped to buy in a space like this was really emotional and it’s lovely to think that children who come here in the years ahead will have more to do and feel a little more at home during what can be a worrying time.

“Knowing Charlie has played a small part in that means everything to us.”

Karen Flewitt, Children’s Ward Manager, added: “Charlie’s kindness and determination are already making such a wonderful difference to the children on our ward.

“A hospital stay can be difficult for young patients, especially when they’re feeling unwell or away from home, and the toys, games and crafts he has helped to fund will bring comfort and joy to so many families.

“We are incredibly grateful to Charlie for thinking of others despite his own health challenges, and it was lovely to welcome him back to show him the positive impact of his fundraising.”

The scanner, now in place at the Westminster Eye Centre, was purchased entirely through the Countess Charity’s Retinal Scanner Appeal which saw patients, families, local businesses and other fundraisers unite to reach the full target within 12 months - supporting everything from coffee mornings to mountain climbs and parachute jumps.

Their efforts mean the hospital can now offer clearer, wider and more detailed images of the back of the eye, helping staff spot problems earlier and monitor conditions more effectively.

Retinal imaging has become a routine part of care for most people attending the Westminster Eye Centre, with more than 90 patients a day now needing scans.

Until now, the clinic relied on equipment that required patients to stay very still and follow instructions - something that can be difficult for children and adults with additional needs and can sometimes make appointments longer and more challenging.

The new scanner takes a much wider picture of the back of the eye in a single moment, allowing staff to see areas that are often missed with existing technology.

The scan is quick, painless and non‑invasive, and in many cases doesn’t require eye drops.

And because it needs very little patient cooperation, it is far easier for children and people with special educational needs.

Hannah Bullock, Head Orthoptist at the Westminster Eye Centre, said: “This scanner will make a real difference to the people we care for. It gives us a much clearer and wider view of the back of the eye, which means we can spot problems earlier and give patients more certainty about what’s going on.

“It also makes the whole experience easier - especially for children and people who find it hard to keep still - because the scan is so quick and comfortable.

"Thanks to the generosity of our community, our patients can now benefit from the most modern imaging available.”

Angie Lopez, Head of Fundraising at the Countess Charity, added:

“This is a wonderful example of what the Countess Charity can achieve along with the support of our local community when it comes together - every donation, every sponsored challenge and every act of support helped make this possible.

 “The generosity shown has been incredible, and it means patients at the Countess will benefit from this technology for many years to come. We are so grateful to everyone who played a part," she said.

The new scanner will bring:

• Faster, simpler scans that are easier for children and adults with additional needs
• Clearer images that help staff spot problems earlier
• Shorter appointments and smoother clinic flow
• Better visibility of areas of the eye that are hard to see with existing equipment.

The Countess charity’s annual events such as the Santa Dash, charity lunches and the annual Duck Race all helped to reach the set target.

Both Sterile Services and Endoscopy – including an onsite dedicated Decontamination Unit – have achieved an impressive result in their latest inspection. The hospital was measured against strict safety and quality standards set by the UK Government for NHS services. These are the same standards used across the country to ensure patients receive safe, reliable care. The Countess of Chester Hospital passed with a perfect score: no issues raised, no improvements required, and no safety concerns identified. It’s the first time in 20 years the hospital has achieved such a remarkable result in this area.

Magdalena Bilkiewicz, Manager of Sterile Services and the Endoscopy Decontamination Unit at the Countess of Chester Hospital, said: “This result reflects the dedication of our staff, who work tirelessly to make sure every patient receives safe, high-quality care. It’s a huge achievement for our teams and a clear sign that the standards we are working to are not just being met – they are being exceeded.”

Sterile Services and the Endoscopy Decontamination Unit play a vital behind-the-scenes role in patient care. Sterile Services ensures that every surgical instrument, tray, and scope used in the hospital is properly cleaned, packed, and sterilised, supporting procedures across operating theatres, wards, and outpatient clinics. Endoscopy allows doctors to look inside the body to diagnose and treat conditions such as bowel cancer, ulcers, and internal bleeding.

Together, these departments support the delivery of a large proportion of patient care at the Countess of Chester Hospital. According to NHS England data, around 75% of hospital attendances nationally relate to planned care, meaning services like Endoscopy and Sterile Services are central to the experience of lots of patients when they come to hospital. At the Countess of Chester Hospital, thousands of patients each year have procedures that rely on these departments, ranging from routine operations to life-saving interventions.

Inspectors praised the hospital departments’ strong processes, well-trained staff, and commitment to learning and improvement. They also confirmed that there have been no safety incidents in these departments since the last inspection – meaning no equipment has had to be withdrawn, no procedures disrupted, and no patients affected by unexpected problems.

Ben McGee, Directorate Manager at the Countess of Chester Hospital, added: “This is about more than passing a test – it’s about delivering on our promise to patients. We have said we are committed to outstanding care, and this shows we are making real progress.”

The achievement supports the Trust’s Five-Year Strategy for Outstanding Patient Care, which sets out a clear goal: to be a hospital that patients trust and staff are proud of. This inspection result is a strong step in that direction.

Magdalena Bilkiewicz added: “Behind the scenes our teams are working hard every day to keep patients safe. We’re proud of what we have achieved and will continue to strive for the absolute best for our patients, across our three hospitals.”

This latest inspection result adds to a growing track record of recognition for the Countess’s Endoscopy department. Last year, the unit received full JAG (Joint Advisory Group on GI Endoscopy) reaccreditation – an industry-standard endorsement that reflects consistently high-quality care and strong clinical performance.

It also follows recent national recognition of the hospital’s leadership in bowel cancer diagnosis, where patients are now seen and supported faster than anywhere else in England. Together, these achievements show that from first referral to final treatment, many more patients at the Countess of Chester Hospital are receiving care that is not only fast, but safe, reliable, and with nationally recognised standards, helping to rebuild trust and confidence in the hospital’s services.

After baby loss, many parents still produce milk. This can be painful and feel confusing and isolating. Until recent years, there was no consistent national pathway to support families through this experience, and parents across the country told staff they often felt unprepared and unsure where to turn. NHS staff also said they needed clearer training and guidance to help families at such a difficult time.

The Milk Bank at Chester team, based at the Countess of Chester Hospital, recognised this gap and wanted to offer families more support and reassurance.

They created Memory Milk Gift, the UK’s first full package of aftercare for lactation after baby loss. Instead of leaving families to navigate this alone, the programme provides gentle conversations, clear information and ongoing emotional and wellbeing support. Parents can donate their milk in their baby’s memory, keep a small amount as a keepsake, or choose what feels right for them.

Families who have taken part say donating milk gave them a sense of purpose and a way to honour their baby – turning grief into legacy while knowing their experience mattered.

Parents were involved from the beginning. Their experiences shaped the language, training, resources and national guidance now used across the UK. Their honesty helped the Milk Bank at Chester team to understand what families needed most and to build a compassionate, consistent pathway of care now adopted widely across the NHS.

This work earned the team the RCM Educator of the Year Award, recognising the national training programme now used by midwives, nurses, milk banks, universities and charities.

The second award – RCM Multidisciplinary Team of the Year – went to the advisory board for this same initiative, who are also based at the Countess of Chester Hospital. This group brings together midwives, neonatal nurses, bereavement specialists, milk bank staff, researchers, charities and bereaved parents.

Together, they have:

• created the UK’s first national guidelines for lactation and milk donation after baby loss
• developed practical teaching tools for hospitals, universities and milk banks
• supported more than 50 NHS Trusts to adopt and adapt the approach
• brought structure, clarity and care to an area of support families had long needed.

Their joined‑up approach ensures families receive emotional, physical and practical support throughout and after their milk journey – not just at the point of donation. Their work is now helping to shape national policy and raising the standard of bereavement care across the NHS.

Holly, mum to Bodhi, whose experience and voicing that more support was needed inspired this whole initiative, explains: “I never thought that the donation of my son Bodhi’s milk would inspire such a wonderful and beautiful initiative. In the dark of losing him, I fought to find a spark of the light of his life to illuminate the world in honour of him. I never comprehended that the next act of donating my breast milk (made for Bodhi) – to help other babies live – would be the catalyst for Laura and the Milk Bank at Chester team to develop the first wrap‑around care of its kind for families who walk a similar path of loss as ours.

“It didn't just stop with aftercare; it went on to help educate people in the medical profession, globally, on how to explain the researched benefits to both donor and recipient families of donor milk to families engulfed by grief, as well as the alternative options available to them so that they feel empowered, informed and not judged of their choice.

“I couldn’t be prouder or more positively overwhelmed with everything the team have done, and I find huge comfort in believing that the simple act of a normal person like myself led to this kind of effect in the world.”

Photo: Holly and her son [Bodhi's brother] at the Memory Milk Garden – a dedicated space of reflection within the Countess of Chester Country Park on the hospital estate – created for families supported through the Memory Milk Gift initiative

NHS England North West Regional Chief Midwife, Claire Mathews, said: “These awards are a wonderful recognition of the compassionate, pioneering work happening at the Countess of Chester Hospital. The Milk Bank team has transformed how we support families during one of the most difficult experiences imaginable, and their impact is now being felt far beyond Chester.

"What makes this initiative so special is that it was shaped by the very families it serves. By listening to bereaved parents and working alongside them, the team has created something truly meaningful – a pathway of care that offers dignity, choice and understanding at a time when families need it most.

"Across the North West, we are committed to providing the highest standard of maternity and bereavement care, and this work sets a benchmark we can all learn from. Patients in Chester and throughout our region will continue to benefit from the expertise, kindness and dedication that earned these national awards. I am immensely proud of everyone involved."

Gill Walton, Chief Executive of the Royal College of Midwives (RCM), said: “Memory Milk addresses an often overlooked and deeply sensitive area of maternity care: supporting parents who experience milk production after the loss of a baby. Before the initiative began, there was little formal guidance or training for healthcare professionals, leaving many parents unsupported and many staff unsure how to help.

“It is an exceptional example of how compassion, collaboration and education can transform care. The initiative and its advisory board have changed practice in a previously neglected area, ensuring bereaved parents are supported with dignity, choice and understanding. These awards are richly deserved.”

The Milk Bank at Chester team, led by Laura Atherton (third from the right) who developed the award‑winning Memory Milk Gift initiative and ensure donated milk reaches more than 70 neonatal units across England and Wales.

Sue Pemberton, Director of Nursing and Quality and Deputy Chief Executive at the Countess of Chester Hospital NHS Foundation Trust said: “We are incredibly proud of the Milk Bank team and the Advisory Board for this recognition from the Royal College of Midwives. Their commitment to developing and sharing learning, and to building a programme rooted in compassion, sensitivity and evidence, has been exceptional.

“Their work reflects the very best principles of care – supporting bereaved parents through complex emotions and doing so with dignity, empathy and respect. The difference this work has made to families has been deeply moving, and I am pleased that they have been given this award as a testament to the dedication, skill and generosity of everyone involved.”

Memory Milk Gift began in Chester. It is now being shared, taught and adopted across the NHS, helping to shape how hospitals support families after baby loss. It also highlights the wider work of the Milk Bank at Chester, which continues to send lifesaving donor milk across England and to parts of North Wales.

Winning two RCM awards shows the Countess of Chester Hospital is committed to compassionate, thoughtful care and is contributing to national progress in maternity and bereavement support.

Special thanks are given to Perinatal Midwife Sara Balmforth from Forget Me Not Children’s Hospice, whose compassionate care and collaboration also helped bring the initiative to life.

Unions announced a full walkout of resident doctors from 7am on Wednesday 17 December to 7am on Monday 22 December.

Strike action will create significant challenges for the NHS, with staff already managing increase demand for urgent and emergency care, during what is an incredibly challenging winter and our busiest time of year.

NHS Cheshire and Merseyside’s Medical Director, Professor Rowan Pritchard Jones, is urging people to use NHS 111 for all non-emergency healthcare needs and to support the safe and timely discharge of loved ones who are ready to leave hospital: 

“With this being our busiest time of the year, we’re asking for the public’s support in continuing to use NHS services appropriately. The NHS has tried and tested plans in place to mitigate risks to patient safety and manage any disruption, including industrial action, but inevitably a walkout on this scale will lead to significant service disruption.

“You should still call 999 or go to A&E in an emergency when someone is seriously ill or injured and their life is at risk. But if you need urgent medical help and you're not sure where to go, use NHS 111 online to get assessed and directed to the right place for you”.

The NHS will continue to deliver planned care where possible, especially for patients in greatest clinical need, and we would urge the public to attend any planned appointments unless contacted directly by the NHS to reschedule.

Local NHS services will be using their websites and social media channels to provide up-to-date information to the public about local service disruption – so please check before you travel.

The NHS 111 service is available 24 hours a day, seven days a week. You can call, go online or use the NHS App to find out:

• Where to get help for your symptoms
• How to find general health information and advice
• Where to get an emergency supply of your prescribed medicine
• How to get a repeat prescription
• How to get an emergency dental appointment

If needed, NHS 111 can also arrange a call back from a nurse, doctor or paramedic or an appointment at the most appropriate local service including local pharmacies, urgent treatment centres, GP practices or A&E.

More information about when to call 999 and when to go to A&E is available via the national NHS website.

The British Medical Association (BMA) has said it will consult its members on whether the scheduled Industrial Action will go ahead, following talks with Government.

Prepare for Christmas

In the build up to Christmas, people are also being urged to remember the important steps they can take to prepare for the busy festive period.

Repeat prescriptions should be ordered by Monday 15 December to guarantee that they are available in time for the Christmas holiday period.

Using the NHS App to order regular medications is the quickest and easiest way to order a repeat prescription - and doing it online yourself also puts you in better control of your own health.

The NHS is working hard to ensure all patients who are fit to return home from hospital can do so safely. If you have a loved one who is ready to be discharged from hospital, you can assist by helping to get them home as soon as practically possible. 

Hospitals are seeing a high number of patients needing hospital care with viruses such as flu and COVID. People can help the NHS by ensuring them and their families are protected with winter vaccines. Vaccines are safe, effective and are our best defence against viruses this winter. People can check if they’re eligible and book vaccines on the NHS www.nhs.uk/live-well/seasonal-health/keep-warm-keep-well/.

Chris Owen, Associate Director of Operations, who coordinates getting patients home at the Countess of Chester Hospital, explains: “When someone is ready to leave hospital, there can still be practical barriers. For some, it’s about arranging care packages or confirming a permanent address. For others, the only barrier is getting their home ready – heating hasn’t been checked, adaptations are yet to be made around the home, or there’s no food in the cupboard. These delays mean people who could be recovering in familiar surroundings are still in hospital, while others wait in A&E for a hospital bed.

“Hospital is the right place when you need treatment but staying longer than necessary can slow or hinder recovery. Every extra day in a hospital bed can lead to muscle weakness and loss of independence. At home, patients regain confidence and mobility far more quickly than on a ward. Getting up, dressed and moving is one of the best things you can do for your health.”

The Countess of Chester Hospital is asking families to think ahead and prepare for discharge. If your loved one has a home to return to, make sure it’s warm, safe and ready:

• Adapt their home to make it safer and easier to navigate

• Check the heating
• Stock up on food and medicines
• Be there to welcome them back.

These simple steps could mean the difference between spending Christmas in hospital or at home – and help free up beds for those who need them.

Local health partners, including Cheshire West and Chester Council and NHS organisations, are also reminding residents to take steps to stay well. Vaccinations, pharmacy advice and free health checks can help prevent illness and ease pressure on hospitals. For practical tips and details of local services, visit: https://www.cheshirewestandchester.gov.uk/news/top-tips-for-winter-wellness-in-cheshire-west-and-chester

Cathy Chadwick, Chief Operating Officer at the Countess of Chester Hospital NHS Foundation Trust, said: Winter pressures have arrived earlier than expected – we’ve planned for this and are doing everything we can to make space for the growing number of patients who need urgent care.

“Many people are ready to leave hospital but can’t because the right arrangements aren’t in place yet. By preparing homes for loved ones who are ready to leave, you not only support their recovery but help us free up hospital beds for those who need them most.

“We have dedicated teams working with families and social care partners to plan safe discharges. If you’re not sure what needs to happen, please speak to the ward team – the sooner we can make those plans together, the sooner your loved one can get home safely.

“Although we’re exceptionally busy, we’re here for anyone who needs emergency care. Please only come to A&E in an emergency – for anything else, use NHS 111 online or by phone for advice or consider other local services such as your pharmacy or GP.”

To help speed up safe discharges, the Countess of Chester Hospital works closely with community partners through the Community Home First initiative. This includes Cheshire Community Action, Snow Angels, Age UK Cheshire and Cheshire and Warrington Carers Trust. Together, these teams support patients and families by tackling practical barriers – from arranging care packages and home adaptations to providing check-ins, shopping and prescription drop-offs after discharge. If you’re unsure what support is available, please speak to your ward team so we can make plans as early as possible and help your loved one return home safely.

Cathy added: “Our teams are working incredibly hard in challenging circumstances to care for patients safely. Please continue to show respect and courtesy when you come to our hospital – it makes a real difference and is what everyone deserves when they come to work.”

The application also includes the removal of the elevated blue link bridge – a familiar architectural feature for many in Chester. The site of the Women and Children’s Building was built in the 1970s and is situated opposite the main entrance of the hospital.

This milestone comes following the opening of the new Women and Children’s Building in September. One-third larger than the now-vacant facility, the new building offers bright, modern and spacious environments designed to support the best possible care for families and staff. It also represents a key part of the Trust’s Five Year Strategy to deliver services that meet the future needs of the community.

Karen Edge, Chief Finance Officer at the Trust, said: “This signals the beginning of a new era in healthcare. We are proud to be investing in the future of Chester. This transformation reflects our commitment to delivering safe, modern care in facilities designed with and for our community.”

The deconstruction is necessary because the existing building contains Reinforced Autoclaved Aerated Concrete (RAAC), a material now recognised as unsafe. In 2023, the Trust installed temporary structural supports to ensure safety while construction of the new building progressed. In line with national NHS guidance, all RAAC must be removed from hospital buildings by 2030 due to its limited lifespan and associated risks. The new Women and Children’s Building and the deconstruction of the current facility have been funded through a £110 million grant from the National RAAC Programme.

What happens next for the site:

The Countess of Chester Hospital NHS Foundation Trust has confirmed that the site of the now-former Women and Children’s Building will not be used for additional car parking. Instead, the Trust is exploring how the space could be used to support future healthcare services to best meet the needs of the local population.

Karen Edge explained: “We know parking is a concern, and we are working hard to improve it across the site.

“The Trust is committed to supporting more sustainable travel options, in line with national NHS goals. The focus remains on better use of existing space and promoting alternative travel options such as use of the park and ride.

“With financial pressures across the NHS, future developments must be carefully prioritised.”

What happens to the Neonatal Unit that will still be standing?

The Neonatal Unit built in 2021 from charitable funds will remain standing. As a newer building it is unaffected by the RAAC issue. The neonatal team relocated to the new Women and Children’s Building in September of this year, where a new unit opened.

As part of the Trust’s broader effort to future-proof the hospital, the 2021 unit will be repurposed to provide valuable clinical services. More details on these plans will be shared soon.

Patients and families at the Countess of Chester Hospital are now benefitting from a unique new facility: The Wilson Blue Skies Balcony, which opened on 21 November.

Made possible by donations to The Countess Charity’s Blue Skies Appeal – with additional support from IHP, contractors for the hospital’s new Women and Children’s Building – this dedicated outdoor space is directly connected to the Intensive Care Unit (ICU), giving the hospital’s most seriously ill patients safe access to fresh air and natural light during recovery.

The balcony was officially opened by Samantha Dixon MBE, Member of Parliament for Chester North & Neston, who joined former patients, hospital leaders, staff and supporters for the occasion.

The idea for the balcony came from staff, who recognised the benefit of access to daylight during long ICU stays. Research shows that time outdoors aids recovery, reduces delirium and improves mood. The new balcony allows beds and crucial equipment to be moved outside safely, so even the most unwell patients can benefit with full clinical support.

Dr Simon Ridler, ICU Consultant, said: “The ability to get our patients outside, even briefly, and expose them to natural light and countryside views will go a long way towards improving their recovery and their experience whilst in critical care. Previously, access to the outdoors involved the patient and team of staff leaving the ICU and having to navigate corridors and a lift to gain access to a downstairs garden area.  Having this balcony directly off the unit makes it much easier and safer to transfer patients outside and will allow many more patients and their families to benefit from this. It puts us in the vanguard of intensive care in our region.”

While a handful of other hospitals in the UK are developing similar spaces, the Blue Skies Balcony is among the first of its kind in the North West, putting the Countess of Chester Hospital at the forefront of patient-centred care.

Jane Tomkinson OBE, Chief Executive, said: “This balcony shows our commitment to putting patients and families first. We listened to feedback to create a space that supports recovery and wellbeing – another step in delivering outstanding, compassionate care.”

The balcony – which is now open and is part of the Countess of Chester Hospital NHS Foundation Trust’s commitment to improving patient and family experience across its hospitals – is dedicated to the memory of Dr Lawrence Wilson, a much-loved consultant who helped plan the project.

This project was made possible thanks to the generosity of local people, businesses and major funders – including the Ursula Keyes Trust and NHS Charities Together – who helped the Blue Skies Appeal reach its £750,000 target. Integrated Health Projects (IHP), construction partners for the hospital’s new Women and Children’s Building, played a vital role by sourcing materials cost-effectively and donating labour, ensuring the vision was delivered to the highest standard.

Angie Lopez, Head of Fundraising at The Countess Charity, said: “The charity is delighted that the Wilson Blue Skies Balcony has now been completed and opened; Fundraising for the balcony began in 2020, at a time when most of the world appreciated the benefit of access to outdoor space. This new facility will offer ICU patients, their families and ICU staff a place of healing, to find strength, access to fresh air and to see blue skies.”

Matt Groome, Director at CCL Solutions, which project managed the Women and Children’s Building project constructed by IHP (a joint venture between VINCI Building and Sir Robert McAlpine), said: “Being here for the opening of the Wilson Blue Skies Balcony really does feel like a full-circle moment. For us, construction isn’t just about buildings – it’s about creating spaces that make a lasting difference for the community, and as a Chester-based consultancy that means a lot. We’re proud to have delivered the Women and Children’s Building and supported projects like this balcony, alongside initiatives such as school engagement and improvements to local spaces like the Countess of Chester Country Park. Having recently experienced the care my own family received on the paediatric ward, I appreciate even more how spaces like this can support patients and families during the toughest times. It’s incredibly rewarding to know we’ve left a positive mark in this way.”

The Trust and The Countess Charity extend heartfelt thanks to all donors and fundraisers, ICU staff who championed the vision, CCL Solutions for their outstanding support, and IHP for delivering works as part of their commitment to social value.

For more information or to support future appeals, click here. 

For many, the uncertainty of a hospital visit can cause such intense anxiety that it leads to delayed or avoided care. The National Autistic Society reports that around half of autistic people experience high levels of anxiety related to hospital visits, with 51% finding waiting rooms particularly distressing.

This new digital tool seeks to ease those concerns by offering patients and carers the opportunity to explore the hospital environment in advance. Unlike traditional videos, the tour is fully interactive, featuring 360° navigation, clickable hotspots, and access to key areas such as outpatient departments, waiting areas, X-Ray and endoscopy suites.

The initiative was developed in response to direct feedback from individuals with additional needs, who expressed concerns about navigating hospital settings. Created in collaboration with the hospital’s Safeguarding and Complex Care Team, and designed by Bartex Design, the tool helps patients and families familiarise themselves with the environment, reducing anxiety and making visits feel more manageable.

Mark Bartram, founder of Bartex Design, said: “When my son was younger, every hospital visit was a battle. The unknown was terrifying for him – the corridors, the waiting rooms, the clinical spaces he couldn’t picture. His anxiety would spiral before we even left the house. I remember thinking, if only he could see what was coming, it might take away some of that fear. That’s why this project matters so much to me. It’s not just a virtual tour; it’s a lifeline for families like ours.”

Funded by NHS Cheshire and Merseyside, this initiative is a key part of the Trust’s Additional Needs Strategy, which is focused on making healthcare more inclusive for autistic individuals, as well as those living with dementia, learning disabilities, mental health conditions, and physical disabilities.

The launch also aligns with the Trust’s Patient and Family Experience Strategy, which emphasises the importance of listening to patients and acting on what matters most to them. It demonstrates the Trust’s ongoing commitment to improving services in response to national performance challenges.

Jill Cooper, Associate Director of Nursing (Safeguarding and Complex Care) at the Countess of Chester Hospital NHS Foundation Trust, said: “We are deeply committed to enhancing patient experience. Tools like this show that we’re not standing still – we’re listening, learning, and making meaningful changes that truly benefit our patients and their families.”

Alistair Jeffs, Director at Cheshire West and Chester Borough Council and chair of the West Cheshire Learning Disabilities Partnership Board, said: “It’s easy for the needs of a smaller group to be overlooked, but what the Countess of Chester Hospital has done here sends a powerful message to the wider NHS: every patient matters. By listening to feedback and investing in real change, our local hospital shows that inclusion isn’t an add-on, it’s central to good care. We’re proud to see this leadership from Chester and hope other hospitals follow suit.”

While some hospitals offer basic video guides, fully interactive tours like this are still uncommon across the NHS. The Countess of Chester Hospital is proud to be one of the first in the region to provide this level of tailored support – part of its broader commitment to improving services in response to recent national performance challenges.

Although the tour was developed with patients with additional needs in mind, it is freely available to everyone via the Trust’s website. The Countess of Chester Hospital NHS Foundation Trust hopes it will also benefit other patients and families by helping them feel more informed, reassured, and confident about visiting the hospital – reinforcing its dedication to openness, transparency, and creating a welcoming environment for all.

Explore the virtual tour now.

Unions have announced a full walkout of resident doctors from 7am on Friday 14 November to 7am on Wednesday 19 November.

Strike action will create significant challenges for the NHS with staff already managing increase demand for urgent and emergency care, during what is set to be an incredibly challenging winter and our busiest time of year.     

NHS Cheshire and Merseyside’s Medical Director, Professor Rowan Pritchard Jones, is urging people to use NHS 111 for all non-emergency healthcare needs and to support the safe and timely discharge of loved ones who are ready to leave hospital.

“As we head into the busiest time of the year, we’re asking for the public’s support in continuing to use NHS services appropriately. The NHS has tried and tested plans in place to mitigate risks to patient safety and manage any disruption, including industrial action, but inevitably a walkout on this scale will lead to significant service disruption.

“You should still call 999 or go to A&E in an emergency when someone is seriously ill or injured and their life is at risk. But if you need urgent medical help and you're not sure where to go, use NHS 111 online to get assessed and directed to the right place for you”.

Almost half of all hospital doctors are resident doctors. You will see resident doctors working in almost every part of a busy hospital, including A&E where they might diagnose you or put you under anaesthetic, write prescriptions, support the process of admission and discharge, maintain the flow of patients through the hospital and ensure beds are available for those who need them the most.

The NHS will continue to deliver planned care where possible, especially for patients in greatest clinical need, and we would urge the public to attend any planned appointments unless contacted directly by the NHS to reschedule.

The NHS 111 service is available 24 hours a day, seven days a week. You can call, go online or use the NHS App to find out:

• Where to get help for your symptoms
• How to find general health information and advice
• Where to get an emergency supply of your prescribed medicine
• How to get a repeat prescription
• How to get an emergency dental appointment

If needed, NHS 111 can also arrange a call back from a nurse, doctor or paramedic or an appointment at the most appropriate local service including local pharmacies, urgent treatment centres, GP practices or A&E.

More information about when to call 999 and when to go to A&E is available via the national NHS website.

[10/11/25]

In April 2023, only 31 out of every 100 patients got their results within four weeks. By July 2025, that number had jumped to 93 out of 100 – a huge improvement. This is part of the NHS’s Faster Diagnosis Standard (FDS). It means people who are referred for suspected cancer should get a clear answer – either a diagnosis or the all-clear – within 4 weeks.

Within this journey, Endoscopy aims to book patients for their procedure within two weeks of the request, ensuring national standards for timely diagnosis are met and often exceeded.

The cancers involved are in the lower part of the digestive system – like the colon, rectum, and anus. These are some of the most common and serious cancers in the UK. Diagnosing them early can save lives.

For patients, this means:

• Less time waiting and worrying
• Quicker treatment, which can help people get better faster
• Better chances of survival
• Clearer and kinder care, with fewer delays

This achievement is especially important for communities who are most affected by bowel cancer. People living in more deprived areas – and those from Black, Asian, and mixed ethnic backgrounds – are more likely to be diagnosed late or through emergency routes. Men are also slightly more likely than women to develop bowel cancer.

By improving how quickly patients are seen and diagnosed, the Countess of Chester Hospital is helping to close the gap and make cancer care fairer for everyone.

Pippa Scott-Heale, Divisional Director of Planned Care at the Countess of Chester Hospital NHS Foundation Trust, said:“This success is thanks to the incredible efforts of our diagnostics, gastroenterology and cancer care teams, who have worked tirelessly to improve how quickly patients are seen and supported. We are proud to share this news at a time when we know some people may feel uncertain about the hospital. It shows that in key areas – like cancer care – we are delivering excellent results.

“Being named the best in England for quick bowel cancer diagnosis is a big moment, especially given where we were just two years ago on this, and the long-standing challenges we’ve faced. It proves that even in tough times, we can achieve great things, and that we remain determined to keep improving for every member of our community.”

This success for cancer pathways is a sign that the local NHS Trust is working hard to improve services and outcomes for patients every day.

Proud of this achievement, the Countess of Chester Hospital NHS Foundation Trust will keep working to make care better for everyone including providing some of the best cancer care in the country.

The work of Sophie Kirkham, pictured, has been central to this achievement.By personally booking over 3,000 endoscopy procedures in the past year – most for suspected cancers – and ensuring almost every patient was scheduled within the national 14-day standard, Sophie played a key role in cutting waiting times to just two weeks.

As the largest NHS milk bank in England, the Chester team processes and distributes safe, screened donor milk to over 70 hospitals across the UK. This milk helps feed premature and poorly babies when their own mother’s milk isn’t available.

But this award isn’t just about milk: it’s about people.

It recognises the Memory Milk Gift initiative, a pioneering programme that supports families who’ve lost a baby and choose to donate milk in their baby’s memory. Just as patients recovering from surgery receive joined-up care and rehabilitation, this initiative ensures that bereaved families are supported emotionally and physically throughout and after their donation journey. It’s a model of recovery and compassion that’s long overdue – and now being embraced across the NHS.

The initiative offers joined-up support, ranging from midwives, neonatal teams and wellbeing services, so families are never left to cope alone. From the first conversation about donation, through screening and collection, to emotional support and remembrance, care is wrapped around every step.

One of those families is Rowen Emmett O’Toole, mum to Milo. After losing her son, Rowen chose to donate her milk in his memory, turning grief into legacy. Her experience highlighted the need for the NHS to handle these sensitive conversations with more care. By working with the team behind the initiative, Rowen’s story helped shape a national training course that now supports NHS staff to speak to bereaved families with empathy and confidence.

What began as a local scheme at the Countess of Chester Hospital has grown into a national and international model. More than 50 NHS Trusts have adopted the approach, each tailoring it to suit their own communities.

The initiative includes:

• Lactation After Loss – a fully funded online national training course co-developed with Newcastle Hospitals NHS Foundation Trust, inspired by families like Rowen’s, to help NHS staff talk to bereaved families about milk donation with compassion and clarity.
• Fly Mama support – free wellbeing resources including yoga, mental health talks and peer support, available to all patients who donate through the Chester Milk Bank, and to staff at the Countess of Chester Hospital.
• Legacy options – families can add their baby’s name to the Memory Milk Tree (a wall art display in Chester), receive a hand-painted pebble, or take part in remembrance events like the annual Ribbon Walk at the Countess of Chester Country Park.

Judges praised the initiative for its sensitive, practical approach to supporting families in exceptional circumstances. It’s a model of care that continues to grow; not only helping families directly but also contributing to research and training across the NHS.

Laura Atherton, Head of the Milk Bank at Chester, said: “Since I took on the role in 2021, I’ve wanted to make sure families going through baby loss feel supported every step of the way. Milk donation after loss isn’t just a clinical process – it’s emotional, personal, and often part of someone’s healing. The Memory Milk Gift initiative is about offering care before, during and after donation, so families feel listened to, respected and never alone. I believe every family deserves that kind of support, and I’m proud that we’re helping to set a new standard for how the NHS can wrap its arms around people during one of the hardest times in their lives.”

The Milk Bank handles the milk, but the Memory Milk Gift initiative is the human care side of the service. It ensures every hospital staff member involved in a patient’s milk donation journey is trained, confident and compassionate.

This is integrated care in action – a model already being scaled nationally, with potential to go even further. It’s the kind of innovation that aligns with Wes Streeting’s call to “take the best of the NHS to the rest of the NHS.”

Special thanks are given to Perinatal Midwife Sara Balmforth from Forget Me Not Children’s Hospice, whose compassionate care and collaboration also helped bring the initiative to life.

Thanks to this latest donation, the hospital now has a full set of respiratory equipment. This includes ventilators, saturation monitors and nebulisers, ready to support children both in the community as patients treated by the Children’s Care Package team, and those on the children’s ward or needing regular hospital visits as part of their everyday care. It means all local children with breathing conditions who need equipment to help them can now get the support they need quickly and close to home.

Before now, many families had to travel to Alder Hey Children’s Hospital in Liverpool to access specialist equipment, a 44-mile round trip. That often-meant families missing school or work and added stress during an already worrying time. Now, families can simply visit their local hospital for the support they need.

Jane Molyneux, Team Leader for the Children’s Community Care team, at the Countess of Chester Hospital, said: "When a child struggles to breathe, it affects everything – their sleep, their ability to play, to learn, and just to feel safe. I’ve seen families in real emotional distress when they learn they need to rush to Alder Hey for replacement equipment, worried about delays or unfamiliar machines. Thanks to the donated ventilators, we can now provide equipment for all the children in our care – whether they need a machine urgently, have forgotten theirs during a hospital admission, or simply need a backup at home. It’s not just about machines – it’s about giving children a better start in life and giving parents peace of mind."

Research shows that children with well-managed breathing conditions are more likely to attend school regularly and do better in class. Poor respiratory health is one of the top reasons children miss school in the UK. Having the right equipment also helps reduce emergency hospital visits, easing pressure on A&E and improving long-term health.

Angie Lopez, Head of Fundraising at The Countess Charity, added: "The Emily Ffion Trust has been one of our most dedicated supporters. Over the past decade, they’ve helped fund oxygen machines, video laryngoscopes, saturation monitors and ventilators. These donations have made a real difference to children on our wards, in the community, Neonatal unit and in A&E. Their latest gift means we now have everything we need to care for every child who comes through our doors. It’s a powerful legacy for Emily, and a huge help to our patients and their families."

The new equipment will be available in the hospital’s Women and Children’s Building, which opened last month. This modern space offers brighter, more comfortable surroundings and purpose-built clinical areas. It’s designed to support quicker treatment, better communication between teams, and a more positive experience for children and their families.

Having this equipment on site also means staff can train more easily and more often. Previously, training had to be carefully scheduled and relied on borrowing a child’s spare ventilator from home. Now, with additional machines available, staff can drop-in for training whenever they need it –helping new starters and experienced team members to stay confident and ready to care for children who need breathing support.

John Sowden, Emily’s father, said: “Once again we are delighted to provide funding to the Countess of Chester Hospital for what are very much needed pieces of critical equipment to help unwell children in the region.

“Since losing Emily very suddenly in November 2013, we as trustees have received so much support from family, friends and people we’ve never met before, all with the aim to improve others chances to recover and live more comfortably from respiratory conditions.

“Although none of this kit would have helped with Emily’s particular condition, her name is attached to each piece of equipment, and we know that – even though she’s no longer with us – she will continue to have a huge impact on the wellbeing of others.

“Thanks to Angie, Stuart Eccles and the wider team for their obvious appreciation of what we, as a trust, aim to provide. We take great comfort in the fact that should children at the hospital become unwell with any type of respiratory condition in the region then the amazing team in Chester are very well placed to help quickly and effectively to bring them back to full health.”

With around 1 million children in the UK receiving treatment for asthma, the Countess of Chester Hospital’s Paediatric Outpatients Department is now better equipped to support the growing number of local families affected by respiratory conditions, giving children a safer, faster start to recovery, right here in Chester.

The development is part of a wider programme of improvements across the Trust to enhance patient experience and rebuild confidence in local NHS services. 

Stroke is one of the leading causes of disability in the UK. With a one-third increase in bed capacity on the ward, more patients can now be admitted directly to the specialist stroke team, reducing delays and improving access to expert care. 

The ward’s layout has been carefully considered. Ceiling-mounted heat panels replace radiators, reducing dust and improving infection control. Wider corridors and a dedicated storage room for walking aids mean patients can move around more safely. Ceiling panels mimic daylight, creating a brighter atmosphere, while bathrooms are closer to beds and corridor lighting has been adjusted to reduce glare – changes aimed at preventing falls and making everyday tasks easier. 

Outside, a garden is being refurbished to support rehabilitation and family visits. It spans the therapy and day room, allowing patients to take part in outdoor sessions either together with loved ones or within sight of them from one of the rooms. 

Staff Nurse, Hannah Morris, said:“I cannot tell you the difference this ward has made for me and my patients. It’s not just about the space – it’s about dignity, recovery, and a positive environment for patients and those of us who work here.”

The Trust’s commitment to sustainability is reflected in the ward’s design, with features like repurposed dado rails from the old Women and Children’s Building, helping to reduce waste. 

 The new stroke ward is one of several improvements underway, showing that the Countess of Chester Hospital is making significant improvements in patient experience, quality of care and the safety of its patients. Other improvements include faster cancer diagnosis, new maternity theatres, and top safety ratings for surgery and endoscopy. These changes may take time to be reflected in national data, but they are already improving care and rebuilding trust. 

Staff from across the stroke team helped shape the new ward to meet the real needs of patients and those who care for them. The Trust continues to invest in stroke care, with plans to expand rehabilitation services and explore new ways to support recovery. 

Stephanie Williams, Ward Manager of the Stroke Ward at the Countess of Chester Hospital, said:“Every detail of the new stroke ward has been designed with our patients in mind. We know how important it is for people to feel safe, supported and cared for – especially at such a challenging time.”

The stroke rehabilitation breakfast and craft clubs at Ellesmere Port Hospital are also helping to transform stroke recovery across the Trust. Run by the team recently recognised as Team of the Month for their compassionate, patient-centred care, the clubs give patients a reason to get up, connect with others, and rebuild everyday skills. Together, these joined-up efforts show that stroke patients in Chester and Ellesmere Port are supported by dedicated teams and thoughtfully designed spaces. 

World Stroke Awareness Day is a reminder of how quickly stroke can strike – and how vital it is to act fast. The Countess of Chester Hospital encourages everyone to learn the signs of stroke and seek help quickly. Because every minute counts.

For more information about stroke care and support, visit the Stroke Association at http://www.stroke.org.uk

Kirsty Simmonds, Service Manager in Women and Children’s Services, was named North West Rising Star at the Department for Education’s Apprenticeship and Skills Awards 2025, held at the Hilton Hotel in Liverpool on 14 October.

Kirsty joined the Trust aged 16 and is now completing her fourth NHS apprenticeship – a Chartered Manager Degree Apprenticeship with Manchester Metropolitan University. This is an exceptionally rare achievement: most NHS apprentices complete just one or two.

Over the past eight years, Kirsty has worked in a range of roles including Apprentice Administrator, Business Performance Assistant, Assistant Service Manager and now Service Manager. Her experience spans multiple specialties – Plastic Surgery, Urology, Breast, Obstetrics and Gynaecology, Paediatrics, Neonatal and the Milk Bank – giving her a broad understanding of hospital operations and patient care.

Kirsty said: “I'm incredibly grateful to have been nominated for this award, and I’m honoured to have been chosen as the winner. Starting my NHS career at 16, I never imagined I’d have the chance to grow in so many ways – both as a person and as a professional. Every apprenticeship has given me new skills and confidence, but most importantly, it’s helped me to make a real difference for our patients and their families. The support from my colleagues and mentors has meant everything, especially as we’ve moved into our new Women and Children’s Building. It’s a reminder of why I’m so passionate about what we do – and why I want to keep improving care for our community. I hope my journey shows others that apprenticeships can open doors and help you to achieve more than you ever thought possible.”

Kirsty’s win is not just a personal milestone – it’s a proud moment for the Trust and a clear example of how investing in staff development leads to better care for local patients.

Molly Whelan, Early Careers Lead at the Countess of Chester Hospital said: “Kirsty’s success is a brilliant example of how investing in our people leads to better outcomes for patients. She’s a role model for what apprenticeships can achieve – and we’re incredibly proud of her.”

The National Apprenticeship and Skills Awards, now in their 22nd year, are England’s largest celebration of apprenticeships and skills. In 2025, over 1,280 entries were received from 426 towns and cities. Kirsty won the Lloyds Banking Group Rising Star of the Year Award for the North West – a nomination-only category recognising exceptional progress and potential. Only one winner is selected per region, across all sectors and apprenticeship levels.

As Kirsty prepares to represent the North West at the National Awards in London on 26 November, her story is a reminder of how the Countess of Chester Hospital NHS Foundation Trust – which runs the Countess of Chester Hospital as well as two other hospitals in the county – is investing in its people to deliver safer, smarter and more compassionate care for the Chester community and beyond.

Apprenticeships at the Trust aren’t just about career development – they directly improve patient care. By bringing in fresh skills, up-to-date knowledge and a strong commitment to learning, apprentices help teams work more effectively and deliver safer, more responsive services. From clinical roles to Information Technology and Human Resources, they’ve strengthened every part of the hospital – boosting morale, retaining talent and improving the care patients receive. Nationally, NHS apprenticeship programmes are recognised for building a more skilled and confident workforce.

Each year, this event selects just 400 women from across the UK who have made an extraordinary difference in their communities, professions, or causes. The Awards have honoured celebrated figures such as Dame Tracey Emin DBE RA, Myleene Klass MBE, and Juliet Stevenson CBE, alongside unsung local heroes.

Maria is only the second nurse in the North West to hold the specialist role of tissue viability nurse consultant. Since joining the Countess of Chester Hospital in April 2024, she has worked with colleagues to improve wound care – helping patients with complex wounds to heal faster, with less pain leading to a better quality of life.

As a Queen’s Nurse – a prestigious title held by fewer than 1,800 nurses across the NHS – Maria is part of a select group recognised for exceptional commitment to patient care, leadership, and innovation. Having a Queen’s Nurse in-house means the Countess of Chester Hospital benefits from national gold standards, with Maria able to train and inspire colleagues to deliver the very best for patients.

Maria’s leadership has helped bring new ideas and better ways of caring for patients with wounds. Thanks to her and the Tissue Viability Team, the number of patients getting pressure ulcers (sores from lying in bed) in hospital has dropped by 20% in the last year. The team also introduced a new foam dressing, which has helped patients to heal better and has also saved the hospital around £15,000, which can be re-invested in patient care.

Maria is also proud of her previous work with North Wales Police, where she led medical services and wellbeing. She helped raise awareness about men’s mental health and started the UK’s first programme to test police officers for prostate cancer [known as a PSA test]. This early testing has saved lives by finding cancer before symptoms appeared. Maria continues to work with the Graham Fulford charity, which helps police staff get screened for health risks – even if they feel fine. Thanks to her efforts, many of the 43 police forces across the UK now offer these life-saving checks.

Maria said: "Looking back, I’m incredibly proud of the opportunities I’ve had to make a difference – whether that was championing men’s mental health or setting up the first PSA testing programme in a police force. Each step in my career has been about finding new ways to help people and support colleagues. Being recognised in this way is truly humbling, and it reminds me why I love this profession: it’s about making a real impact, one patient and one team at a time."

Sue Pemberton, Director of Nursing at the Countess of Chester Hospital NHS Foundation Trust, said: “Maria’s appointment marked a real step-change for us and I’m incredibly proud of Maria’s contributions at the Countess of Chester Hospital, and the wider recognition for an amazing career that continues to go from strength to strength. Having an in-house expert means our staff are trained to the highest standards, and Maria’s leadership is helping us to embed best practice across our hospitals. Good wound care is vital for patient safety, patient experience, length of stay in hospital and recovery. When we get it right, patients heal faster and can return home sooner."

Maria concluded: "As a Queen’s Nurse, I see every day how much skill, compassion and teamwork goes into caring for our patients. It’s an honour I take very seriously, and this recognition isn’t just about me – it shines a light on the dedication of our whole team here at the Countess of Chester Hospital, and especially my Tissue Viability team. We’re working hard to make a real difference for people with complex wounds, and while change takes time, I’m already seeing the positive impact we can have when we pull together to change and innovate practice for optimum wound healing. For me, it’s about listening, caring, and always striving to do better – because every patient deserves the very best."

Maria’s recognition at such a prestigious national event is one example of the areas of excellence at the Countess of Chester Hospital. It’s a reminder that, while change takes time, the hospital is committed to making improvements and moving in the right direction, putting patient safety and quality of care at the heart of everything it does.

Following a rigorous review of the Trust’s submission, NHS England formally confirmed the building’s compliance in September 2025. While other NHS projects are still underway, this is the first to be completed and verified – setting a precedent for future developments across the country.

Adam Hope, Director of Estates & Facilities at the Countess of Chester Hospital, said: “This is a proud moment for our hospital, our community, and the wider NHS. We’ve created a space that’s clinically outstanding, welcoming, and environmentally responsible. It shows what’s possible when sustainability is embedded from the very beginning.”

To meet NHS Net Zero Building Standard, the Women and Children’s Building includes:

• Highly insulated walls, windows and roof to maintain constant indoor temperatures year-round, reducing the need for heating and cooling
• Solar panels that generate clean electricity on-site
• Smart lighting and ventilation systems that adjust automatically based on occupancy
• Eco-friendly building materials, responsibly sourced for minimal environmental impact
• A digital control system that tracks energy use and carbon emissions in real time.

The building is fully electric, using no gas, and is designed to become even greener as the UK’s energy grid decarbonises. It also meets BREEAM Excellent standards – a leading sustainability assessment method for buildings – placing it among the top 10% most energy-efficient buildings in the UK.

The project also introduced a pioneering new role – the Net Zero Carbon Coordinator – to oversee energy and carbon decisions throughout the design and construction process. This role is now being seen as a model for future NHS building projects.

From the earliest planning stages, feedback from staff, patients, and the local community helped shape a space that puts people first. The building’s design reflects a commitment to patient experience, accessibility, and wellbeing.

Key features include:

• Natural light-filled wards and clinics to reduce stress and promote recovery
• A tree-lined exterior that ensures privacy from every window
• Wide corridors and automatic doors for ease of movement
• Lift access to all floors, baby changing facilities, and family-friendly toilets
• Baby feeding rooms on every floor
• A Changing Places facility for people with complex disabilities
• Hearing loop systems at reception desks.

Additional features include:

• Landscaped courtyards and play areas, including one co-designed with local schoolchildren
• Dedicated play areas for siblings, sensory and teen rooms, and pull-out beds in every room for a parent, partner or carer to stay by a patient’s bedside
• A neonatal garden and Lavender Suite for families processing loss or for fresh air and reflection
• A therapeutic garden installation, designed to offer a tranquil space for reflection and wellbeing
• Improved waiting areas and a grab-and-go café.

Jane Tomkinson OBE, Chief Executive of the Countess of Chester Hospital NHS Foundation Trust, added: “This building sets a new benchmark for what modern healthcare should look like; compassionate, inclusive, and future-focused. As an anchor institution in Chester, we recognise our responsibility to lead by example, not just in care but in sustainability. Our commitment to net zero is about more than reducing carbon emissions, it is about lowering energy costs, supporting our local community, and improving the environment for the babies being born here today and for generations to come. We are proud to be leading the way, right here in Chester.”

Simon Corben, Director and Head of Profession for NHS Estates and Facilities at NHS England, added: “Congratulations Countess of Chester Hospital. It’s fantastic to see this landmark achievement. We published the NHS Net Zero Building Standard back in 2023 to support the NHS and our partners to design and build healthcare facilities that limit harmful emissions, improve energy efficiency and resilience, and support better healthcare environments for patients and staff. Since then, an enormous amount of work has gone into achieving the standard. It is fantastic to see this finally coming into fruition through our Procure 23 framework, with the first of many to achieve the NZ building standard.”

Built over nearly three years, the Women and Children’s Building was delivered using an innovative zone-by-zone construction method – completing sections in sequence to speed up progress, like a domino effect. This approach, developed to maximise value from the £110 million allocated through the Government’s Reinforced Autoclaved Aerated Concrete (RAAC) programme, accelerates delivery without compromising quality.

The Women and Children’s Building officially opened on 8 September 2025 and stands as a symbol of what’s possible when innovation, care, and climate action come together. With 66 beds, most of them single rooms with ensuite facilities, alongside a small number of shared four-bed spaces for those who prefer a more communal setting, the building delivers some of the Trust’s most vital services. It is now home to over 500 staff, making it one of the busiest and most impactful hubs within the Countess of Chester Hospital NHS Foundation Trust.

The project was built by construction partners IHP, a joint venture between VINCI Building and Sir Robert McAlpine, who were supported by Ecospheric, a sustainability consultancy, to lead on net zero compliance and data-driven decision-making.

The project allows students to explore clinical areas such as the Emergency Department (A&E) including resus, theatres, Acute Medical Unit (AMU), maternity, and even corridors and external spaces. Using a VR headset, students can familiarise themselves with the layout, pace and atmosphere of the hospital in a safe, controlled environment. This new virtual reality experience gives medical students a realistic view of clinical settings, helping them build confidence and awareness in a safe and supportive training environment.

This initiative reflects the strength of local collaboration between two anchor institutions – the Countess of Chester Hospital and the University of Chester – both committed to improving healthcare training and services in the region. Together, they’re helping students learn in more meaningful ways and strengthening the future NHS workforce in Chester – ensuring high-quality care continues for our local community and beyond.

The immersive filming took place first in the newly completed Women and Children’s Building – a brand-new, modern facility that showcases the Trust’s investment in patient-centred care and experience and its commitment to training the next generation of clinicians.

The project builds on the long-standing relationship between the hospital and the university, including shared teaching spaces, simulation facilities, and clinical placements — all designed to give students a well-rounded, real-world education in healthcare.

Sallie Kelsey, Head of Education at the Countess of Chester Hospital NHS Foundation Trust, said: “This is a fantastic example of how we’re working together to support the next generation of healthcare professionals. As part of our Five Year Strategy, we’re actively seeking partnership opportunities that improve healthcare locally. Collaborating with higher education institutions like the University of Chester helps us to tailor services to the needs of our patients and staff – and evidence shows that students who train locally, especially when they have a positive experience, are more likely to stay and work locally after graduation.”

Medical students from the University of Chester undertake structured placements at the Countess of Chester Hospital throughout their course. In the early years, they shadow clinicians and attend simulation sessions in departments such as A&E, the Acute Medical Unit (where most admitted patients go initially), and maternity. As they progress, they rotate through specialties like surgery, internal medicine, paediatrics [children], and obstetrics [women’s health], taking on more responsibility and contributing to patient care under supervision. These placements build in intensity and duration as students near graduation, helping them to transition confidently into clinical roles.

Nicola Eardley, Clinical Dean of Chester Medical School at the University of Chester, said: “Our immersive suite allows students to experience clinical environments in a way that’s both safe and engaging. By projecting real-world locations into the VR room, we’re helping learners to build confidence and familiarity with their future workplaces sooner.

“The collaboration between the Countess of Chester Hospital and Chester Medical School is a great example of how technology and teamwork can enhance education and improve patient care. The visiting Chester Medical School team were amazed with the high quality facilities provided by the new Women and Children’s Building and delighted that we could film the areas to support the virtual reality programme.”

Doctors and NHS experts all agree: there is no proof that taking paracetamol in pregnancy causes autism in children.

Paracetamol is the recommended medicine for pain and fever during pregnancy. It’s safer than other medicines like ibuprofen, which are not usually advised when you're pregnant.

Why is this important?

Pain and fever can be harmful to both you and your baby. That’s why it’s important to treat them safely. Paracetamol helps with this – as long as you take it as advised by the NHS.

What do the experts say?

• The Royal College of Midwives says paracetamol is safe to use during pregnancy and breastfeeding
• The UK Medicines and Healthcare products Regulatory Agency (MHRA) also confirms paracetamol is the best choice for pain relief in pregnancy
• The NHS recommends paracetamol for managing pain and fever when taken correctly.

What does the research say?

A large study from Sweden looked at 2.4 million children born between 1995 and 2019. It included 186,000 pregnancies where mums took paracetamol. The researchers found no link at all between paracetamol and autism.

This study is one of the biggest ever done on this topic – and it gives strong evidence that paracetamol is safe.

What should I do?

• Trust your midwife or doctor – they are trained to give you the best advice
• Don’t switch to other medicines like ibuprofen unless your doctor says it’s okay
• If you’re unsure or worried, talk to your healthcare team.

References:

• Visit the NHS website to read the full advice on paracetamol use during pregnancy
• Visit BBC News to read Tylenol: Trust doctors over Trump on paracetamol, says Wes Streeting
• Visit the Jamanetwork website to read the full study

The £110 million building – one of the largest in the Trust’s history – brings together maternity, neonatal, paediatric and gynaecology services in a modern, purpose-built space. Designed with input from staff and families, it offers single en-suite rooms with overnight accommodation for a partner or carer, play zones for children, and peaceful areas for families – creating a dignified and supportive setting for care.

Teams across maternity, neonatal, paediatrics and gynaecology have worked tirelessly to ensure a seamless transition. Staff say the new building gives them the environment they need to be at their best – supporting families with compassion, dignity and kindness.

Tracy Frost, gynaecology outpatients receptionist, summed it up simply: “I feel very honoured to be part of it.”

The news comes as the hospital announces the arrival of its first baby born in the new building. Baby Wateen Mohammed arrived on Tuesday 9 September weighing 3,285 grams (7 lbs 4 oz), the very day the new labour and maternity ward opened.

Her mother, Enas Yahya, described her birthing experience as “special”, saying:

 “My birthing experience was really positive and special. I felt listened to and cared for, and every member of staff was approachable and friendly. The new building is nice, clean, and pretty – light, bright and spacious. I’d recommend the hospital to other women in the area.”

Natasha McDonald, Director of Midwifery at the Countess of Chester Hospital, said: “Expectant parents have made a great choice. When they’re seen by us, they’ll know they’ve put their trust in the right team – one that’s here to deliver outstanding care in an outstanding facility. This is a new era, for local parents and families and our teams.

“With a modern facility and a dedicated team ready to deliver outstanding care, we are proud to begin this new chapter for women, children, and families across Chester, Ellesmere Port and beyond.”

How to refer yourself

Expectant parents can bypass the initial GP appointment and self-refer directly to their chosen hospital for maternity care. Choosing the Countess is simple and open to everyone, whether you live locally or further afield – simply refer yourself using this form. Midwives will provide support, information and ensure patients are cared for throughout their journey. 

The new inpatient area offers single rooms with ensuite bathrooms to provide privacy for every child, allowing families to stay together in a supportive environment.

A parent or carer can stay overnight with their child, offering comfort and reassurance during challenging times. The department also includes child-friendly areas with play facilities and access to play specialists, who use distraction therapies to ease anxiety and make hospital visits less daunting.

“We’ve designed this department to feel like a home away from home,” said Pippa Scott-Heale, Director of Women and Children's Services. “By facilitating families to stay close, we’re enhancing the experience of a hospital stay for both children and their loved ones.”

The Acute Paediatrics team at the Countess of Chester Hospital cares for children up to the age of 16, with some patients supported up to 18 years. The new department will feature a 22-bed ward, including two high-dependency rooms and dedicated spaces for adolescents. The team treats a wide range of conditions such as paediatric diabetes, epilepsy and respiratory illnesses, and also provides shared care for paediatric oncology patients in partnership with Alder Hey Children’s NHS Foundation Trust. In addition, the hospital offers a children’s surgical day case unit and works closely with surgical specialties including ENT, urology and general surgery.

As Karen Flewitt, Children's Unit Manager at the Countess of Chester Hospital, explained:“The new space allows us to provide care that meets the needs of modern families, with single rooms for privacy, brighter surroundings, and thoughtful touches to create a calming environment.”

The hospital also boasts an updated Children’s Assessment Unit to further improve the way it is able to work with clinical teams within the Paediatric Emergency Department to treat acute illnesses. Families will also benefit from the support of a dedicated play team who help children during recovery.

The new Paediatrics Department is a space where families are at the heart of care, offering a more supportive and family-focused environment for both children and all who care for them.

The very first patient to access services in the new building described it as “lovely – it’s nice and bright”, setting the tone for a day filled with excitement, pride, and heartfelt moments.

From early this morning, patients attending antenatal clinics, ultrasound scans, paediatrics, and gynaecology outpatient appointments were welcomed into the bright, modern space — the first step in a carefully planned week-long transition. Maternity services will relocate tomorrow, followed by paediatrics on Wednesday and Thursday, marking one of the largest operational changes the Trust has ever undertaken.

This move represents a major milestone for maternity, gynaecology, neonatal and paediatric care across Chester, Ellesmere Port and surrounding areas. More than a change of location, it signals a new chapter in how care is delivered — with a renewed focus on family-centred services and environments that support both patients and staff. The building’s design has been shaped by the insights of clinical teams and service users, ensuring it meets the real-world needs of those receiving care and those providing it.

The very first patient to step into the new building was Sharon Thomas from Ellesmere Port, attending her outpatient appointment.

Reflecting on her experience, Sharon said: “The building is lovely – really nice and bright. It feels quite open too, which is unusual for many clinical environments and makes such a difference. It’s great to see all the staff so excited about it as well. I think it’ll be wonderful for the hospital moving forward.”

Staff were ready and waiting to welcome patients into the new space. Amanda Woodard, Outpatients Matron, and Claire Davies, Head of Midwifery, were among those greeting arrivals with warmth and pride.

Amanda said: “We’re all excited to receive patients into this beautiful new space, and we hope their experience will be a positive one.”

Shortly after, Daniyal Irfan arrived with his son Zayan for a paediatric appointment. Their visit was marked by smiles and small touches that made a big impact.

Daniyal shared: “We really enjoyed our visit. The building feels open, clean and modern. Everyone was so welcoming – it really made a difference.”

Zayan was delighted to receive a balloon on arrival, part of the Trust’s effort to make the day feel special for younger patients.

Daniyal added: “He was a big fan of the toys in the waiting room – he wouldn’t let go of the cars! It’s lovely to see that thought has gone into making children feel comfortable.”

For staff, the move into the new building was more than just a change of location – it was a moment of pride.

Tracy Frost, receptionist at gynaecology outpatients, summed it up simply: “I feel very honoured to be part of it.”

What you need to know

Maternity care:

Women who need to attend the labour ward, are urged to call ahead so they can be directed to the correct building. For urgent concerns or if you think you may be in labour, continue to follow the usual process by calling: 01244 365806 (today only). From Tuesday (tomorrow) this week, patients should call the new number on: 01244 365026 / 01244 365028.

Have an appointment?

If you have an appointment in antenatal, scans, paediatrics (children’s) or gynaecology outpatients on or after 8 September, please go to the new Women and Children’s Building. We recommend arriving 10 minutes early to allow time to find your way around.

Already on a ward?

If you're already staying on a ward, your care will continue as normal. The move will take place throughout the week, and staff will be on hand to support you.

Location and access

The new building is located next to the Same Day Emergency Care facility/Emergency Department and Therapies modular unit, just around the corner on Valley Drive. There will be a drop-off area outside the new building and parking remains available at Liverpool Road (as is the case currently).

The entrance and route to the building will be clearly signposted, and staff and volunteers will be available to assist and direct visitors to the building. 

Pippa Scott-Heale, Divisional Director for Women and Children’s Services at the Countess of Chester Hospital NHS Foundation Trust, said: “As we begin this exciting transition, patients may notice some changes to their usual appointments and routines. Whether it’s being transferred to a new ward on the day of the move or taking a little longer to find the right entrance, we understand this can feel unfamiliar. Our teams will be on hand throughout to guide and support you – and we’re committed to making the experience as smooth and reassuring as possible.”

Accessibility features

The building includes:

• Lift access to all floors.
• Baby changing facilities and family-friendly toilets.
• Baby feeding rooms on every floor.
• Changing places facility – a fully accessible facility designed for people with complex disabilities who need extra equipment and space – is located on the second floor. A key can be obtained from the 24-hour reception.
• Hearing loop systems are available at reception desks to help visitors with hearing aids tune in more clearly.
• Wide corridors and automatic doors for ease of movement.

Facilities

The new building includes improved waiting areas and a dedicated grab-and-go café, which will offer a variety of refreshments for patients, visitors and staff. Designed for convenience, the new café – which opens soon after the building opens and is located at the main entrance – will serve barista-style hot drinks, cold beverages, toasties, paninis, and made-to-order sub rolls from a deli bar. Additional snack options such as crisps, chocolate and ice cream will also be available. While there is no seating area, the café provides a quick and accessible option for those on the move. Vending machines are also accessible 24-7 under the stairs in the main atrium.

Family-friendly design

The new environment includes:

• Spaces for parents, carers or a family member to stay by a patient’s bedside
• Dedicated play areas for siblings
• Sensory and teen rooms for children and young people
• A neonatal garden and Lavender Suite for families processing loss
• Two large outdoor gardens for fresh air and reflection.

Countess of Chester Hospital highlights importance of CPR training for the whole community, and emotional support for staff

A trainee advanced clinical practitioner from Countess of Chester Hospital has been recognised for her quick-thinking and professionalism after performing CPR during a medical emergency while off duty.

Claire Slater, who works in acute medicine and is trained in advanced life support, was leaving a retail park in the Wirral on Tuesday 5 August when she witnessed an individual in medical distress. Despite being out of uniform and without clinical equipment, Claire assessed the situation, initiated CPR, and coordinated with bystanders to call emergency services and assist with a defibrillator.

Emergency responders arrived shortly after, and the individual showed signs of improvement. Claire later described the experience as “completely like a fish out of water,” highlighting the emotional toll of responding in a public setting without her usual clinical support.

“I knew I had the skills, but without my usual team and equipment, it was incredibly daunting. The pressure of being the medically trained person on the scene was intense. I can’t imagine how overwhelming that would feel for someone without clinical experience,” Claire said.

Dr Nigel Scawn, Medical Director at Countess of Chester Hospital NHS Foundation Trust, said: “Claire’s actions exemplify the courage and professionalism we see in our staff every day. Her ability to respond so effectively in a high-pressure situation is truly commendable.”

Recognising the need to process the event, Claire reached out to the hospital’s Resuscitation Team for support. Jess Gould, Resus Officer, provided a personal debrief and reassurance.

Claire said: “Jess helped me understand that my feelings were normal and gave me space to talk through what happened.” 

The Trust’s Resuscitation Team prioritises staff wellbeing, offering emotional support even when incidents occur outside the hospital.

John Bethel, Head of Clinical Education and Resuscitation Services, said: “Claire’s wellbeing matters. Supporting staff in this way reflects our commitment to emotional care as well as clinical excellence.”

Claire’s experience highlights the importance of support for anyone who has given CPR. She later discovered the British Heart Foundation’s resource for those processing such events: https://www.bhf.org.uk/informationsupport/support/support-if-youve-given-cpr

Simulator mannikin: advanced CPR training for hospital staff

In a timely development, The Trust has announced the arrival of Sim Man, a new CPR training mannikin funded through charitable donations received from The Ursula Keyes Trust Fund (£50,000) and the Countess of Chester Hospital Fund (£46,000). Sim Man offers enhanced simulation capabilities that mimic real-life cardiac arrest scenarios with startling realism.

Sim Man is part of a broader investment in high-tech, interactive CPR training led by the hospital’s Resuscitation Team, which brings over 25 years of combined expertise. The team delivers immersive, hands-on sessions using advanced equipment such as feedback-enabled defibrillators and illuminated mannikins that guide correct technique.

John Bethel, Head of Clinical Education and Resuscitation Services, added: “We want staff to feel confident and competent in delivering CPR wherever they are. Watching someone go from nervous to confident during a session is incredibly rewarding.”

The team also plays a vital role in supporting staff during and after real-life emergencies, offering follow-up support and debriefs to help them process what can be highly emotional experiences.

CPR training for the public: Restart a Heart returns to Chester this autumn

The Countess of Chester Hospital continues to champion public CPR training. Over the past three years, more than 1,000 people have taken part in sessions delivered by the Trust.

This year’s Restart a Heart event will take place on Tuesday 14 October, from 10am to 2pm in the gardens of Chester Cathedral. The day will feature hands-on activities, information leaflets, and take-home resources for all ages.

With over 30,000 out-of-hospital cardiac arrests occurring annually in the UK, early CPR can double or triple the chances of survival. The Trust aims to build public confidence in starting CPR and using a defibrillator, empowering individuals to act when every second counts.

Reflecting on her experience of doing community CPR, Claire shared:

“The situation was chaotic and emotionally overwhelming. I’m currently in the final weeks of my master’s degree, and this experience has made me consider exploring ways to better support people who find themselves in similar situations.

“One of the hardest parts has been not knowing what happened to the patient afterwards. I truly hope they’re doing well.”

The hospital received a “Highly Commended” award in the Most Improved Hospital category of the Royal College of Obstetricians and Gynaecologists’ (RCOG) Trainee Evaluation for 2025. This evaluation provides direct feedback from the resident doctors on their training, enabling the RCOG to monitor and improve the quality of training they are receiving.

These doctors, known as resident doctors – the ones you might meet during a maternity appointment, a gynaecology clinic, or on the ward – are asked to rate how well they’re supported, supervised and given opportunities to learn. At the Countess of Chester Hospital, those scores have improved significantly over the past year, showing that the hospital is becoming a better place to train, work and deliver care.

For local families, this recognition means that the doctors caring for them are better supported, better trained, and more confident in delivering safe, personalised care. It’s a sign that the Trust is listening, learning, and making real progress.

This recognition also marks an important step in the Trust’s wider journey to improve women’s health services. And there’s more to come. The Trust is preparing to open a brand-new Women and Children’s Building this summer – a modern, purpose-built space. With more room, natural light, and up-to-date equipment, it’s part of a long-term plan to improve care for women, children and families across Chester and the surrounding area.

Dr Sara Brigham, Associate Medical Director for Women and Children’s Services at the Countess of Chester Hospital, said: “This recognition is a real milestone for our team. It’s an encouraging sign that our focus on staff development is starting to pay off. We know there’s more to do, but we’re proud of the progress so far. We’re also really excited about our move into the new Women and Children’s Building in September. We know that being in a modern, well-equipped space can make a real difference to how people feel at work and how they learn. It’s a fantastic opportunity to build on the improvements we’ve already made.”

Over the past year, the obstetrics and gynaecology teams have introduced a programme of dedicated training sessions and development opportunities tailored to the needs of resident doctors. Feedback from the resident doctors was used to shape the content. These changes have helped create a more consistent and supportive learning environment, which is now being reflected in national feedback.

The obstetrics team supports around 2,000 patients each year through pregnancy, birth, and postnatal care. The team provides personalised, midwifery-led care in the community, with consultant support for those with more complex needs. Specialist services include pelvic health, perinatal mental health, high-risk obstetrics, foetal medicine, and twin pregnancy care.

The gynaecology team offers outpatient, day-case and surgical care for a wide range of women’s health needs – from early pregnancy assessment and endometriosis to colposcopy and urogynaecology. The team includes highly trained nurses, consultants and sonographers working together to provide safe, compassionate care.

Expectant mums and families in the local area will soon benefit from a brand-new maternity ward at the Countess of Chester Hospital, with the first details of the space being unveiled today.

Opening from September as part of the Women and Children’s Building, the new maternity ward has been thoughtfully designed to prioritise comfort, dignity, and choice, offering a family-centred environment in which parents can feel at ease during one of life’s most special moments.

The unit will feature 19 private en-suite rooms – one of the largest private room capacities for maternity services in the region – alongside a dedicated 4-bed space for those who prefer a more sociable setting. This diverse range of options is designed to ensure every family’s experience is tailored to their needs, while acknowledging the need for more privacy.

Claire Davies, Head of Midwifery at the Countess of Chester Hospital NHS Foundation Trust – which runs the Countess of Chester Hospital – shared that the new facility is the result of years of listening to local families and staff to create a space that truly meets their needs.

“We’re incredibly proud that the design of our new maternity unit has been shaped by the voices of the people who will be using it – our service users, their families, and our dedicated team,” Claire said. “Every detail was chosen with one goal in mind: to make each family’s experience with us the best it could be.”

The new maternity ward will care for nearly 2,000 people each year, supporting antenatal, labour, and postnatal care.

“The space itself is full of light and warmth,” Claire added. “Natural light pours in through the expansive windows. We believe it will be a truly special place for new beginnings.”

In response to feedback from local families, the visiting policy for all services within the new building have also been expanded. Birth partners will now be able to visit at any time, with overnight stays to support bonding and rest during those crucial early hours and days.

The new maternity ward will provide the space for modern, high-quality care in a setting that feels more welcoming. The goal of the Trust which runs the hospital is to ease the pressures parents face during pregnancy and birth while providing them with a space that feels both supportive and special.

The new maternity ward will officially open in September, as part of the new Women and Children’s Building, where all Women and Children’s Services will be relocated. This launch coincides with NHS England’s announcement that expectant parents can now bypass the initial GP appointment and self-refer directly to their chosen hospital for maternity care. The Countess of Chester Hospital is already among the 3 in 4 Trusts offering this service, and families can refer directly using this form. 

Designed with input from local families and frontline staff, the new Labour Ward promises a calm, private, and supportive environment for births.

Patients having a baby at the Countess of Chester Hospital from September will experience a brand-new, family-focused Labour Ward, designed with their comfort and safety in mind. The modern ward, opening as part of the new Women and Children’s Building, has been revealed today. Shaped by input from local families, it combines advanced medical facilities with a welcoming, supportive environment for childbirth.

Each year, nearly 2,000 families receive care from the hospital’s expert labour team, with 24/7 midwifery and medical support. The new ward is designed to offer a “home-from-home” experience, blending a warm, welcoming environment with cutting-edge technology to ensure every birth is as safe, supported, and special as possible.

Thoughtfully designed with input from local families, frontline hospital staff, and the Chester community, the ward responds directly to their needs and wishes. It will offer families a comfortable, family-centred environment where privacy, support, and comfort are at the forefront.

The new ward will feature:

• Eight spacious birthing rooms with en-suite facilities, designed for privacy and comfort during labour and delivery
• Two fully equipped obstetric theatres to ensure high-risk or emergency deliveries are managed with the highest standards of safety
• Three upgraded birthing pool rooms, including two midwifery-led pools and one consultant-led pool, designed for a calm environment during water births, equipped with slip-resistant surfaces, better temperature control, and enhanced accessibility
• New cots designed with adjustable features to improve comfort and accessibility for both parents and newborns.

Feedback from local families has directly influenced the design of the new ward, addressing needs such as more privacy, better support for birth partners and clearer information. In response, families will benefit from flexible visiting times, with birth partners allowed to stay overnight and without restricted visiting times. Personalised visiting arrangements will also be available to tailor the visiting for support networks to meet individual family needs.

Claire Davies, Head of Midwifery at the Countess of Chester Hospital, said: “We have listened to local families and worked hard to create a space that truly meets their needs. The new Labour Ward reflects the voices of the families we care for, providing a supportive and comfortable environment where they can bring their babies into the world.”

The Labour Ward will officially open from September, as part of the new Women and Children’s Building, which will house all Women and Children’s services under one roof.

After years of careful planning, development, and community collaboration, it has been announced that the brand-new Women and Children’s Building at the Countess of Chester Hospital will officially open its doors in September 2025.

This landmark new building marks a new chapter for patient care, bringing with it an enhanced, family-centred approach that promises to transform the experience for patients, families, and staff alike. The design of the building has been shaped by the contributions of clinical teams, as well as significant input from patients and service users, ensuring that the facility meets the needs of patients, families and healthcare professionals.

Pippa Scott-Heale, Divisional Director for Women and Children’s Services at the Countess of Chester Hospital, said: “We are incredibly proud to announce that we have received the keys to our new Women and Children’s Building today, and we are eager to begin welcoming families into this beautiful, modern space. This building has been created with one goal in mind: to provide a warm, welcoming, and healing environment for all our patients and their families, designed using the valuable feedback we’ve received from those who will be using it the most.”

Designed to be light, airy, and welcoming, the new Women and Children’s Building will cater to a wide range of patient needs, with a particular emphasis on patient dignity, privacy and comfort.

The design also prioritises the wellbeing of staff, with ample rest rooms, training spaces, and areas for reflection to support a healthy and positive workplace environment.

Inside, the new building will feature:

• Single rooms that are private and overnight family accommodation with ensuite bathrooms are available throughout the building for both maternity and paediatric patients, offering privacy and comfort before and after care.
• Beds at the bedside for loved ones are also provided across neonatal, paediatric and maternity services, allowing partners and families to stay close to their loved ones at all times.
• Dedicated, family-friendly rooms for paediatric patients, ensuring that children and their families have a private, safe space to recover together.
• Expanded outpatient facilities designed to improve efficiency and comfort for those attending appointments.
• Better food and beverage options for families and staff, to ensure everyone’s needs are met throughout their time in the building.

In addition to these core features, the building also integrates an abundance of natural light to create a tranquil atmosphere, ensuring a supportive environment for patients and their families.

Joan Carter, Project Director for the build at the Countess of Chester Hospital NHS Foundation Trust, which runs the Countess of Chester Hospital, added: “This building has been designed with the needs of modern families in mind. From the single-bedroom layouts to the ability for parents and partners to stay overnight, we’ve created a space that fosters connection, comfort and care during what can often be a challenging time.”

The new Women and Children’s Building represents the hospital’s commitment to providing world-class care that is centred around the needs of patients and their families. Whether you are coming for a routine check-up, experiencing the birth of your child, or supporting a loved one through recovery, the new building will offer a space that feels like a true extension of home.

Although the hospital received the keys to the new building today, it will be several weeks before it opens to patients. During this time, clinical teams will be moving in equipment, testing systems, rehearsing procedures, and getting familiar with the new environment. This preparation is essential to ensure everything runs smoothly and safely when the building begins welcoming patients in September.

The ambitious new build project has been clinically led, with construction services delivered by Integrated Health Projects (IHP)—a joint venture between VINCI Building and Sir Robert McAlpine—demonstrating the Trust’s commitment to providing the highest quality care for patients and their families. The project was supported by CCL Solutions, who provided project management expertise from design through to completion. Over the course of nearly two years, the build involved the laying of more than 200,000 bricks, installation of over 3,000m² of insulation, and engineering of 300 metres of masonry support, including 180 metres of curved support—showcasing the scale and complexity of the construction.

Peter Dodd, Project Director for VINCI Building said: “We are incredibly proud to have delivered the new Women and Children’s Building at the Countess of Chester Hospital. This state-of-the-art facility offers a welcoming, home-from-home environment for patients and their families, while supporting the highest standards of care. From day one, collaborative working has been at the heart of this project - it has genuinely been a joy working with the client and the wider team. Together, we’ve created a healthy, positive atmosphere on site and supported several social value initiatives that will bring lasting benefits to the community. By combining innovation, sustainability, and compassion, this building will truly change lives - and we’re honoured to have played a part in it."

Unions have announced a full walkout of resident doctors from 7am on Friday 25 July to 7am on Wednesday 30 July.

Professor Rowan Pritchard-Jones, Medical Director at NHS Cheshire and Merseyside, has advised people to use NHS 111 for all non-emergency healthcare needs and to support the safe and timely discharge of loved ones who are ready to leave hospital.

“The NHS has tried and tested plans in place to mitigate risks to patient safety and manage any disruption, including industrial action, but inevitably a walkout on this scale will lead to significant service disruption.

“You should still call 999 or go to A&E in an emergency when someone is seriously ill or injured and their life is at risk. But if you need urgent medical help and you're not sure where to go, use NHS 111 online to get assessed and directed to the right place for you”.

Almost half of all hospital doctors are resident doctors. You will see resident doctors working in almost every part of a busy hospital, including A&E where they might diagnose you or put you under anaesthetic, write prescriptions, support the process of admission and discharge, maintain the flow of patients through the hospital and ensure beds are available for those who need them the most.

The NHS will continue to deliver planned care where possible, especially for patients in greatest clinical need, and we would urge the public to attend any planned appointments unless contacted directly by the NHS to reschedule.

The Countess of Chester Hospital will be using social media channels to provide up-to-date information to the public about local service disruption – so please check before you travel.

The NHS 111 service is available 24 hours a day, seven days a week. You can call, go online or use the NHS App to find out:

• Where to get help for your symptoms
• How to find general health information and advice
• Where to get an emergency supply of your prescribed medicine
• How to get a repeat prescription
• How to get an emergency dental appointment

If needed, NHS 111 can also arrange a call back from a nurse, doctor or paramedic or an appointment at the most appropriate local service including local pharmacies, urgent treatment centres, GP practices or A&E.

More information about when to call 999 and when to go to A&E is available via the national NHS website.

We’re inviting you to join us for a vital community conversation about the future of healthcare services in Chester.

As part of the NHS Ten Year Plan, the Countess of Chester Hospital NHS Foundation Trust is developing its long-term strategy - and your views are essential. Come and hear what is happening and tell us what you think.

We want to hear from you

Join us as we share our vision for the future of care including how we’ll use new technology to improve services and bring more personalised care into people’s homes.

This is your chance to tell us:

• What matters most to you about healthcare?
• How can we better support people in their own homes and communities?
• What should our priorities be for the future?

Two workshops: Friday 25 July 2025
Hosted by Jonathan Develing, Director of Strategy and Partnerships we will hold two workshops – choose the one that suits you and book your place today.

• Storyhouse Chester
• Friday 25 July, 9.30am to 10.30am or 1.30pm – 2.30pm
• Spaces are limited – choose a workshop and book now

Book now: click here to book 

Booking is essential due to limited spaces.

Help shape the future of your local NHS: your feedback will help shape real change.

Reserve your place now and be part of the conversation.

Register here. The workshops will be held in the Garret bar on the fourth floor. This area is accessible via lifts and accessible toilets are available on the same floor.

The Countess of Chester Hospital has unveiled a series of innovative new play areas in its Women and Children’s Building, set to open this summer. These play zones are designed to transform the hospital experience for young patients, reflecting the latest research on how play supports healing and wellbeing. 

The new spaces mark a significant shift in paediatric care, prioritising children’s emotional, social, and physical needs. With input from local families, the building design also incorporates the latest understanding of how play can reduce stress, support the management of pain, and speed up recovery, aiming to make hospital visits less stressful for both children and their parents. 

As part of the design process, children from Mill View Primary School had the unique opportunity to co-design the paediatric play balcony. Their creative ideas, submitted at the beginning of the year, have now come to life in this space, providing a place for imaginative play and relaxation. 

Mrs. Ali Gibbons, Headteacher of Mill View Primary School, Chester, said: “Our students have had a chance to shape their local hospital by designing play spaces that reflect their own ideas and needs. Seeing those ideas come to life has been incredibly rewarding. One day, they or their peers may need this hospital, and I hope they will take pride in knowing it was built with their thoughts in mind. This experience could also inspire some to pursue careers in healthcare, design or construction – and perhaps even return to work in the very space they helped design, right here in Chester.” 

Pippa Scott-Heale, Divisional Director for Women and Children’s Services at the Countess of Chester Hospital, said: “We know that hospital stays can be overwhelming for children. These spaces have been designed to help children feel more relaxed and empowered to heal through play. Families told us they wanted more play-based environments, and we’ve created an atmosphere where children can be children again, even in a healthcare setting. We are extremely grateful to the children who have helped us to design this space.” 

The new Women and Children’s Building will feature: 

• A co-designed play balcony for creative play 

• An outdoor maternity ward balcony for fresh air and stunning views 

• Three indoor play zones, including a sensory room 

• A peaceful neonatal garden and a sibling space 

• A quiet lounge space for teens with games  

• Play corners in waiting areas 

These new features reflect the hospital’s commitment to supporting not just physical health but the emotional wellbeing of young patients and their families. With calming internal courtyards and sunny, open spaces, the hospital is creating a more welcoming environment for families to focus on healing. 

“The new design reflects our commitment to paediatric care for the future. It’s not just about today’s needs but about shaping how we care for children in the years to come.” added Pippa.  

The new Women and Children’s Building will open this summer, offering a fresh, supportive space for Chester families. With a focus on both physical and emotional wellbeing, this new chapter in paediatric care is designed to meet the evolving needs of local children – and to ensure the next generation of families in Chester feels truly supported during their hospital visits.