Contact Us

General Enquiries

If you have a general query and need to speak to someone from a specific department at the Countess of Chester Hospital NHS Foundation Trust please call the Hospital Switchboard on 01244 365000.

You may also find what you are looking for in our A-Z of services here 


  • If you have any queries regarding a hospital appointment, please call the Appointments Hotline on 01244 366663
  • We record calls received into the Trust and calls made to patients, for training and monitoring purposes.

The Patient Advice and Liaison Service (PALS) - Compliments and Concerns

  • If you need advice or have a concern about any aspect of your care in our hospital then please contact PALS on 0800 1951241 or click here 


Requesting Information

  • Personal information - for details on how to request personal information click here
  • Freedom of Information - for information of freedom requests, email