Media information

The communications team is responsible for media relations, digital communications and internal communications for the Trust.

The communications team is the first point of contact for all media enquiries, filming requests and photography.

The team promotes the work being carried out at The Countess in the media. However, the welfare of patients is the primary concern and the Trust reserves the right to decline media requests where these conflict with patient care, our duty to patient and staff confidentiality or operational requirements.

For all media requests

Please call us on 01244 362116 or 01244 362102 or email us on We are available from Monday to Friday from 9am to 5pm.

If you are calling out of hours please call 01244365000 and ask to speak to the on duty manager or head of communications. 

Postal address:
Communications team
Moston Lodge
Countess of Chester Hospital 
Liverpool Road

Social media

The Trust has an official social media presence on the following platforms:


Condition checks

Brief condition checks confirming if someone is ‘critical’ or ‘stable’ will only be given to journalists under certain circumstances:

·       If the journalist can supply a name, date of birth and/or address of the patient


·       If the patient/their next of kin or legal guardian (if aged under 16) consents to the information being provided to the media.


Filming and photography at our hospitals 

We welcome requests from the media, and our staff are happy to get involved where reasonable and appropriate.

All requests for interviews with patients or staff, and any filming or photography at our hospitals must be made in advance and directed to the Communications team in the first instance. Please do not visit our hospital sites prior to seeking permission or you may be asked to leave.

Filming or photography that may obstruct the provision of care to our patients will not be permitted.

No patients or staff should be filmed or photographed without the proper consent, even if done from the outside of our hospitals. No patient identifiable information or patient records should be filmed or photographed whilst on site.

A member of Trust staff, usually from the communications team, will accompany anyone who has arranged for filming/recording on trust premises.

Filming requests

We receive many requests for documentary and location filming.  All proposals will be considered and accommodated where possible and appropriate.

Proposals for filming can be emailed to and should include the following information:

·       Name and organisation

·       Production working title

·       Delivery format

·       Target audience

·       Duration

·       When it will be shown/whether it has been commissioned