Outpatient Department

The Outpatient Departments are spread across a large portion of the main hospital as well as in Women’s and Children’s building and Ellesmere Port Hospital.

Outpatient facilities include:

• Outpatients 1 (General Outpatients) which is located on the ground floor of the main hospital at marker G4.
• Outpatients 5 which is located on the ground floor of the main hospital by main reception.
• Outpatients 3 (Endocrine/Diabetes) which is located on the ground floor of the main hospital at marker G19.
• Outpatients 3 (Breast) which is located on the first floor of the main hospital at marker F18.
• Outpatients 4 (Urology) which is located on the ground floor of the main hospital at marker G21.
• Outpatients 4 (ENT & Audiology) which is located on the first floor of the main hospital at marker F19.
• Haygarth Outpatients is located on the ground floor of the main hospital at marker G14F.
• Gynaecology Outpatients is located on the first floor of the Women’s and Children's building.
• Ellesmere Port Hospital is in Ellesmere Port and has an outpatient department which is located on the ground floor of the hospital. Walk through the main entrance over the corridor and you will arrive in the OPD waiting area.
• Paediatric Outpatients is located on the second floor of the Women’s and Children's building
• Antenatal Outpatients is located on the ground floor of the Women’s and Children's building
• Westminster Eye Centre which is located on the ground floor of the main hospital at marker G1.

Look out for the wayfinding markers on the ceiling like this: 

There is a comprehensive range of clinics and procedures provided by medical and non-medical staff including specialist nurses, physiotherapists, pharmacists, dental therapists, optometrists, photographers, dieticians, and orthotics.

It is important prior to your appointment you check which hospital and area your letter states to attend as this can change with each appointment.

Accessibility and support

Should you require a wheelchair and assistance when you arrive for your appointment, please ask at main reception and this can be arranged for you. Please be aware that wheelchairs are in high demand during busy periods so if its possible to bring your own this will avoid any potential delays. 

We have many people, some with diverse characteristics, who visit our department and we offer a range of facilities including baby changing, breast feeding rooms, quiet and comfort rooms, and neurodiverse equipment if required.

Should you require any reasonable adjustments such as a quiet space, longer appointment times, language line, and neurodiverse equipment, please inform a member of staff on arrival and adjustments will be made if possible.

Cancelling and rearranging your appointment

If you need to cancel or rearrange your appointment, please contact appointments hotline on 01244 366663 .

What should I bring to my appointment

Please bring your appointment letter or show your text containing your appointment date and time.

Please bring a list of your current medications.

Please bring information regarding your next of kin. If this is your first appointment or the contact details have changed then we can alter this on our system.

If you have been asked to provide a urine sample or any other sample, please bring this with you.

What happens on arrival

Once you have reached the designated Outpatient department stated on your letter, you will be checked in by reception staff and to take a seat in a designated waiting area. You will be called through to your appointment by a doctor or nurse. Any delays for the clinics will be displayed and announced by staff.

How long will my appointment take

Your time within the hospital could be up to 2 hours and we ask you allow this length of time for delays, emergencies, being sent for tests, x-rays, bloods, biopsies, and dressings.

Who will see you

At your appointment you may be seen by a clinician, registrar, or any other member of the multidisciplinary team related to the clinic you are attending. You may also see a medical student or student nurse alongside the specialist.

If you require further treatment following your appointment, the doctor will explain their recommendation including benefits, risks, and alternatives. You may be given a consent form to sign for treatment; however, you can decline treatment at any point.

At your appointment

At your Outpatients appointment a chaperone will be provided for you, this person has undergone professional training to supervise for your chaperone.

After your appointment

Following your appointment you may be asked to return, visit another service, or discharged back to your GP. This will all be explained to you at your appointment.

You will also be sent a Friends and Family Feedback form via text, or you can collect a paper copy from reception. Your feedback is important as it help us to improve our services.

Car Park

Parking at the Countess of Chester Hospital is located at the front of the hospital with another carpark located at the Jubilee Day Case Centre. It is charged at an hourly rate, with the first 30 minutes being free. There are machines available to pay near the main reception and the carparks.