Patients, Visitors & The Public

You're Welcome


You're Welcome is a national quality framework, designed to support providers of health services to improve their service and be more young-people friendly. The You're Welcome quality mark is open to all health, local authority, community, voluntary and private organisations that provide a health service to young people.

The vision is to increase young people's awareness and access to the highest quality confidential services.

Health outcomes for young people are not improving at the expected rate. Teenage years are a critical time for promoting positive health behaviours.

Quality framework

You're Welcome is the result of evidence-based work with young people to identify and address the barriers that prevent them accessing health services.

It is important that NHS, private and voluntary sector services take young people's needs into account.

The ten areas of the framework are:

  • Access
  • Publicity
  • Confidentiality and consent
  • Environment
  • Staff training, skills, attitudes and values
  • Joined up working
  • Monitoring and evaluation and involvement of young people
  • Health issues for young people
  • Sexual and reproductive health services
  • Child and adolescent mental health services (CAMHS)

To enable services to assess whether they are delivering young people-friendly services a self assessment toolkit has been developed. The toolkit is an improvement tool designed to help identify the areas where your service could be improved and better engage with young people to take their views and opinions into account, including the more marginalised groups in the community.


There are many benefits for taking part in the You're Welcome accreditation including:

Safeguarding, engagement with young people, improved access to the service and therefore improved health outcomes for young people.

Additional Information

Cheshire West and Chester Council's Family Information Service is a free service for parents, carers and young people on available childcare in Cheshire. Click here to view their information leaflet


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