Patients, Visitors & The Public

NHS 111

If you have an urgent but not life-threatening medical need, please visit NHS 111 online or call 111 before going straight to A&E.

NHS 111 is available 24 hours a day, 365 days a year. Depending on the situation NHS 111 can:

  • Book you in to be seen quickly and safely, at an Accident & Emergency (A&E) / Emergency Department
  • Direct you to an alternative, more appropriate local service, such as an urgent care centre
  • Connect you to a nurse, emergency dentist, pharmacist or GP
  • Arrange a face-to-face appointment, if required
  • Tell you how to get any medicine you need
  • Help you with self-care advice

Watch this video featuring Dr Nick Laundy, A&E Clinical Lead, and other A&E staff describing how NHS 111 works and how it helps patients access the care they need:


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